Refund policy: one payment, final sale.
XIRO is a one-time digital licence, sold at an already-reduced price and supplied the moment you pay. That's why we don't give refunds for a change of mind. What we do promise is set out below. Please read it before you buy: by buying XIRO you accept it, together with the terms.
1. All sales are final
XIRO is sold for one payment, with lifetime updates, and it's currently offered at a reduced price. Your licence key is supplied as soon as your payment is confirmed (see the delivery policy), and a supplied licence can't be returned or resold. For these reasons every sale is final, and we don't refund a purchase because:
- you changed your mind, or no longer need it;
- you didn't use it, or used it less than you expected;
- it doesn't do something we never said it does;
- your computer doesn't meet the published requirements;
- of costs, limits or changes at your AI provider, or at a service you connect.
This applies to every purchase, including purchases at an offer price. It never limits sections 3 to 5.
2. Before you buy
Because sales are final, we'd much rather answer your questions before you pay. The features, the field guide, the action reference and the requirements describe exactly what XIRO does and needs. XIRO talks with you in many languages, but its own screens are in English.
Not sure XIRO fits what you need? Ask us before you buy, through the support form. We'll answer honestly, including telling you if XIRO isn't the right tool for the job.
3. If XIRO is faulty
If XIRO doesn't work as we describe it, for example it won't install or activate on a computer that meets the requirements, or a feature we sell doesn't work, tell us. We'll fix it: by restoring your access, giving you another download, or setting it up with you live. If we can't fix it within a reasonable time, normally 14 days, we refund 100% of what you paid, with no fees deducted.
4. Paid twice, or paid too much
If you were charged twice for the same licence, paid more than the price shown at checkout, or sent a payment that never became an order, tell us at any time with the payment reference. We always return the extra amount. Card payments are refunded in full through Lemon Squeezy. For bank, JazzCash or Easypaisa payments, only a transfer fee charged for sending the money back is deducted. Returning a duplicate payment or an overpayment never affects the licence you kept.
5. Your legal rights come first
Nothing in this policy limits rights you have under the consumer law of the country where you live, where that law can't be set aside by agreement. Where that law gives you a remedy this policy doesn't, you get what the law gives you.
Customers in the EU, EEA and UK: digital content normally comes with a 14-day right to cancel. When you buy, you ask us to supply your licence immediately and agree that this right ends once it's supplied. If your licence hasn't yet been supplied, you can still cancel for a full refund.
6. How to ask
- Use the support form and choose Billing & refunds, or email support@heyxiro.com.
- Write from the email you bought with, or include your order number or licence key, and tell us what's wrong.
- We reply, usually within one working day, and start fixing it straight away.
7. Getting your money back
| You paid by | Your refund |
|---|---|
| Card or another checkout method | Refunded through Lemon Squeezy, our payment partner, to the same method. Banks usually show it within 5 to 10 working days. |
| Bank transfer, JazzCash or Easypaisa | Sent back by us to the account or wallet you paid from, usually within a few working days of confirming. |
8. What happens to your licence
A refund for a fault, or one the law requires, ends the licence it was for: it's switched off and stops working on every device at its next check. Returning a duplicate payment (section 4) only switches off the extra licence it bought. Your own data, such as memory, documents and settings, stays on your computer, untouched.
9. Chargebacks
Please contact us before disputing a payment with your bank. We answer quickly, and a problem we can fix is better than a dispute for both of us. A chargeback ends the licence at once. If a payment is disputed after we've delivered a working licence, we'll give the payment provider the order, delivery and activation records for that purchase.
10. Other people's charges
Charges from your AI provider, or from services you connect, such as Google, Meta or Telegram, are between you and them, so we can't refund them. Bank charges, card foreign-transaction fees and currency-conversion fees are taken by your bank, not by us, so we can't return them either.
11. Contact
Hassan Raza (XIRO), Pakistan, support@heyxiro.com.